FAQS

We’re happy to accept returns on select unworn, unwashed, and unused items within 14 days of your order’s fulfillment date. A refund to your original payment method will be processed.

Please ensure that all original tags are still attached. We do not accept returns if tags are not attached.

Kindly note that shipping and insurance fees are non-refundable.

Final Sale: Clearance pieces, jewelry, and intimates cannot be returned or exchanged.

Have a question? Reach out anytime at info@pollyandpepper.com — we’re always glad to help.

Your order number is included in your confirmation email. If you can’t find it, please email us at info@pollyandpepper.com with your full name and the email address used at checkout, and we’ll resend your order details.

After processing, please allow 7–14 business days for delivery. Shipping times may vary depending on the carrier and your location. Unfortunately, once your package leaves us, we’re unable to control shipping speed. Keep in mind that shipping timeframes might delay when it's a holiday.

Orders are typically processed and shipped within 2–5 business days. Once your order has shipped, you’ll receive a confirmation email containing your tracking number and shipping details.

Polly & Pepper is not responsible for lost, stolen, or damaged packages once they leave our facility. Please reach out to carrier for further assistance.

No worries! Please email us at info@pollyandpepper.com and request a new confirmation email. Be sure to include your order number (if available) or the name and email address used at checkout so we can locate your order quickly.

Our styles sell quickly, and while we do our best to restock popular pieces, we can’t always guarantee availability. In some cases, our fabric suppliers may run out, making restocks unavailable.

To be the first to know when an item is back, use the “Get Notified When We Restock” option on the product page — we’ll email you if and when it becomes available again.